Terms and Conditions | The Boarding Lounge

TERMS AND CONDITIONS

Last Modified: November 15, 2025

The Boarding Lounge (“we,” “us,” “our”) operates as an independent travel planning business providing advisory and booking services. By engaging our services, you (“Client,” “you,” “your”) agree to comply with and be bound by these Terms and Conditions (“Terms”). These Terms govern all travel planning, consultation, and booking services provided by The Boarding Lounge.

1. Eligibility – U.S. Citizens Only

The Boarding Lounge provides travel planning and booking services exclusively to U.S. citizens. By engaging our services, submitting an inquiry, or entering into a booking agreement, you confirm that you are a U.S. citizen and meet all eligibility requirements to book travel through The Boarding Lounge. Services are not available to non-U.S. citizens at this time.

2. Role of The Boarding Lounge

The Boarding Lounge acts solely as a travel advisor and intermediary between clients and independent third-party travel suppliers, including but not limited to hotels, cruise lines, tour operators, transportation companies, airlines, and insurance providers (“Suppliers”). We do not own, operate, manage, or control any Supplier. All travel services are subject to the Supplier’s own terms, conditions, and policies. The Boarding Lounge is not responsible for the acts, errors, omissions, delays, or negligence of any Supplier or third party.

3. Scope of Services

The Boarding Lounge provides professional travel advisory services. These may include:

3.1 Consultation & Communication

Ongoing communication via email, phone, or text to understand your travel needs, preferences, and expectations necessary for customized planning.

3.2 Research & Customized Trip Planning

Tailored research and planning to curate travel options aligned with your destination goals, preferences, and budget. This may include accommodations, cruises, transportation options, tours, and recommendations.

3.3 Personalized Travel Proposal

Access to a digital travel proposal through our client platform, containing recommended options, pricing details, and relevant itinerary information for your review and selection.

3.4 Reservation & Booking Management

Coordination of reservations with third-party suppliers, including:

Processing payments through secure Supplier or agency systems
Monitoring payment deadlines
Sending payment reminders
Managing permissible updates or changes based on Supplier policies

The Boarding Lounge does not collect or hold client funds directly unless required by the supplier process.

3.5 Planning Guidance & Enhancements

Assistance with excursions, activities, dining suggestions, add-ons, and general travel guidance during the planning process. Availability is dependent on Supplier rules and destination conditions.

3.6 Travel Support

Limited 24-hour support for agency-related emergencies only, such as issues with confirmed reservations made through The Boarding Lounge.

All other emergencies—including medical situations, lost passports, airline issues, or local incidents—must be handled directly with the appropriate Supplier, authorities, or emergency services.

4. Client Responsibilities

You are responsible for reviewing all travel documents, itineraries, and confirmations for accuracy. It is your responsibility to ensure compliance with all entry requirements, including passports, visas, vaccinations, and health regulations.

The Boarding Lounge is not responsible for losses or expenses resulting from your failure to meet travel requirements, Supplier rules, or deadlines.

5. Payments

All payments for reservations are processed through the Supplier’s payment system or The Boarding Lounge’s designated platform, depending on the type of booking. Payment schedules, deposit requirements, and final payment deadlines are determined by each Supplier and communicated prior to booking.

Failure to meet payment deadlines may result in cancellation of reservations and forfeiture of deposits. The Boarding Lounge is not responsible for declined payments, payment errors, or Supplier cancellations arising from inaccurate, expired, or invalid payment information provided by the client.

Certain third-party Suppliers may require deposits, mandatory fees, or non-refundable payments as part of their booking policies. These charges are set by the Supplier and will always be disclosed prior to booking.

6. Planning Fees

Standard Travel Planning Services

The Boarding Lounge provides full advisory support for standard travel arrangements—such as cruises, hotels, flights, and all-inclusive stays—at no additional cost to you. Services include:

Personalized travel proposals
Curated activity and excursion recommendations
Travel insurance guidance
Reservation management and payment reminders
Pre-travel itinerary preparation

Enhanced Trip Design Services

For itineraries requiring elevated customization, multi-step coordination, or advanced planning, a professional planning fee may apply. Any applicable fees will be communicated in writing for client review and approval before services are rendered.

All fees for enhanced planning services are non-refundable once work on the itinerary has begun.

7. Cancellations and Refunds

Supplier cancellation and refund policies vary and are strictly enforced. Refunds, if available, are issued solely by the Supplier and are subject to their terms.

The Boarding Lounge is not responsible for:

Supplier penalties or cancellation fees
Losses resulting from changes, delays, disruptions, or no-shows

Planning fees already paid to The Boarding Lounge are non-refundable.

8. Travel Insurance

We strongly recommend purchasing comprehensive travel insurance to protect against cancellations, medical expenses, trip interruptions, baggage issues, or unforeseen events.

Declining insurance is at your own risk.

The Boarding Lounge is not liable for losses due to lack of insurance coverage.

9. Limitation of Liability

The Boarding Lounge acts only as an agent for Suppliers. We are not responsible for:

Injury, loss, accident, damage, or delays caused by any Supplier
Weather conditions, natural disasters, or public health events
Acts of government, terrorism, or civil disturbances
Operational issues, schedule changes, or closures
Lost or stolen property

All travel arrangements are subject to Supplier policies and availability.

10. Assumption of Risk

Travel involves inherent risks. By booking through The Boarding Lounge, you acknowledge and accept all risks, including but not limited to illness, injury, delays, disruptions, or changes in itinerary beyond our control.

11. Itinerary Changes

Suppliers may adjust itineraries due to weather, operational needs, or safety concerns. The Boarding Lounge will make reasonable efforts to communicate changes but is not responsible for any resulting costs or inconveniences.

12. Force Majeure

The Boarding Lounge is not liable for failure or delay in performance due to events beyond our control, including but not limited to:

natural disasters, pandemics, government actions, flight cancellations, labor strikes, or Supplier insolvency.

13. Dispute Resolution & Governing Law

These Terms shall be governed by the laws of the State of Florida. Any dispute, claim, or legal action shall be resolved exclusively in the state or federal courts located in Florida.

14. Amendments

The Boarding Lounge reserves the right to update or modify these Terms at any time. The most current version will always be available on our website. Continued use of our services constitutes acceptance of any changes.

15. Acknowledgment

By engaging The Boarding Lounge’s services, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions.

16. Client Acknowledgment

By submitting a travel inquiry, request, or booking with The Boarding Lounge, you acknowledge that you have:

Read and understand these Terms and Conditions.
Agreed to comply with all provisions, responsibilities, and limitations outlined herein.
Accepted that all travel arrangements are subject to Supplier terms and policies.